Roane General Hospital Update 3/20/20

Roane General Hospital Updates

Roane General Hospital (RGH) has been actively working to prepare for COVID-19 patients and would like you to know the following:
• Effective Monday, 3/23/2020, we are expanding the Emergency Room into the Roane General Medical Clinic (RGMC) office space to allow for an area to care for patients with respiratory illness.

• Effective Monday, 3/23/2020, Roane General Medical Clinic (RGMC) will be relocated to the Roane General Medical Associates Builiding (RGMA). All visits to this location will be appointment based.

• Effective Monday, 3/23/2020, we will not be operating a walk-in clinic. If you have an injury or non-respiratory illness, we encourage you to call 304-927-6844 to schedule an appointment to be seen by a clinic provider. If you have a respiratory illness, you will be directed to visit our expanded Emergency Room Respiratory area.

• Effective Monday, 3/23/2020, we will be restricting the entry points for our facility. All entrances will include a screening for respiratory symptoms, prior to your entry into the facility.
o Respiratory patients and Emergency Room patients will enter through the current Emergency Room entrance.
o The Main Hospital Entrance will be designated as our “clean” entrance for individuals entering the facility for outpatient services, infusion therapy, or other non-clinical business.
o The Long-Term Care / Visitor Entrance will be locked down and you will not be able to enter the building here.
o The RGMA building entrance will be for patients who have scheduled clinic appointments.

• We are discouraging any unneccessary visits to our facility at this time. We would like to make you aware of alternative options for transactions involving payments, billing questions, financial assistance and general customer service needs. Payments can now be made online by accessing the hospital website at and selecting the online bill pay tab at the top of the site. You can also continue to pay by phone at 304-927-6887 or by mail. Financial assistance applications and questions can be addressed by phone at 304-927-6884.

Community Updates – General Prevention / Education
• A list of WV Testing Locations is located on Senator Joe Manchin’s website ( * Please note: Locations are being updated daily and may change.

• RGH has an active COVID Hotline. The line will be available from 8:00am-6pm Monday-Saturday. The phone number is 304-927-6799.

• The Heads Up Community app for mobile devices is being updated with community information regarding COVID-19. This can be found by searching the app store for “Heads Up Community”.

• Facebook and Twitter are being updated daily with Coronavirus information. Please follow the Roane General Hospital Facebook and Twitter pages for continued updates

• We continue to record radio shows and public service announcements (PSAs) to be played on 104.7 WVRC to help inform the community on general COVID-19 prevention and also updates from our facility that impact community members (such as department closings and patient flow through the facility). This is a good resource to direct community members to if they are not social media users.

• The state has set up a telephone hotline to answer questions about the coronavirus. Operators are available 24/7 at 1-800-887-4304.

• The State 211 phone hotline is being staffed and can assist with COVID-19 Questions (

• Additional online resources can be located at: and
03/20/2020 - COVID-19 External Update


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